You can give feedback or make a complaint about any area of WWF-New Zealand’s work, whether in New Zealand or within its overseas funding. This includes work which is carried out by our suppliers or partners for us or with our funding.
You can give your feedback or make a complaint through any of the following routes:
Telephone: 0800 4357 993 - Monday to Friday - 9am to 5pm
Post: PO Box 11514, Manners Street, Wellington, 6142, New Zealand
To our suppliers and partners delivering our work:
You can give feedback or make a complaint to us directly or in the case of work being delivered on our behalf by any supplier or partner, to that supplier or partner (including professional charity fundraisers acting on our behalf). We are committed to ensuring that our partners or suppliers delivering activities (including fundraising, campaigns, advocacy and conservation) on our behalf or with our funding have an effective complaints management procedure.
The mechanism for raising a complaint will vary depending on the setting in which they are operating and must be safe, locally accessible and relevant to the communities which may be impacted by the activities. We ask our partners and suppliers to notify us of any complaints about the activities they carry out for us. If we are not satisfied with the response from our partners and suppliers we will work with them to resolve the issue.
Our global whistleblowing system:
The WhistleB whistleblowing system is available to anyone (whether staff, someone working with WWF as a partner or contractor, or a member of the public) who wishes to make a complaint about a serious concern involving:
- Internal WWF issues - Including but not limited to fraud, corruption, discrimination, data breaches, workplace conduct and health & safety concerns
- Community issues - Including but not limited to grievances surrounding WWF projects. You can find information about WWF's Environmental & Social Safeguards Framework here.
- Human Rights issues - Any serious allegations of abuses committed by WWF employees or partners.
The WhistleB system is secure, confidential and you can make a report in any language. You can make reports anonymously.