Your personal information
What personal information we collect
We may collect personal information from you, including information about:
- your name;
- your contact information;
- your location;
- your computer or network;
- your communications preferences;
- your interactions with us; and/or
- payment, billing or purchase information (if you choose to donate to us).
Why we collect personal information
We collect your personal information to help us achieve our vision of a future where people live in harmony with nature by:
- mobilising, supporting and organising New Zealanders to call for specific policy changes from government or other decision makers;
- processing your donations and issuing you receipts;
- requesting your financial or other support;
- keeping you informed about our work;
- improving our website to make it more effective and user friendly; and/or
- doing research to better understand our supporters and your environmental priorities.
How we collect personal information
In most cases, we collect personal information directly from you. Sometimes, (with your prior consent) other organisations may provide us with your personal information.
By providing us with your personal information, you accept this privacy policy and authorise us to collect, store and process your information as outlined in this policy.
You can choose not to provide some information to us. However, this may prevent us from being able to do some things. For example, if you choose not to enter your full legal name, phone number, or email address in a petition, we may be not be able to adequately identify you to include you as an individual signatory in the petition we deliver to the government.
We may obtain your personal information through your use of social media such as Facebook or LinkedIn, depending on your settings or the privacy policies of these social media services. To changes your settings on these services, please refer to their privacy policies which will tell you how to do this.
Who we may share this information with
We will never sell or rent your personal information to any other person or entity.
Your personal information may only be accessed by staff members who need to access it to do their jobs as and when necessary for the above purposes.
We may also share this information (when we need to achieve the above purposes) with:
- WWF-International or other WWF offices, where we are working on an international project or campaign, or as necessary to improve our work in New Zealand;
- government or other decision-makers where you have signed an open letter, petition or similar, for the sole purpose of delivering that message to them;
- our partner organisations if you provided the information in the context of a coalition or partnership (for example, if you sign a petition that we are running in partnership with multiple organisations, we need to share signatories’ data to compile a full list of signatories, remove duplicates, and deliver it to the decision-maker); and/or
- service and technology providers e.g call centres and mailhouses to contact you to update you about our work and/or request your support.
We may share anonymised versions of your data with partners like social media providers to help achieve our goals by delivering personalised social media content to current and potential supporters. For example, we might upload a list of people who have already signed a petition into Facebook’s advertising tools so that we don’t annoy you by asking you to sign something you’ve already signed.
How we keep your information safe
We keep your information safe by storing it in secure contact relationship management software wherever possible and only allowing relevant staff to access it when they need to for their work.
Your data is housed on databases and servers, including cloud storage services. It may also be stored temporarily on local devices (like computers, tablets or phones), but such local copies should be promptly destroyed when no longer needed.
We secure access to these servers and services as much as is possible and practical. We receive regular support from WWF-International to ensure that our data security is appropriate and up to date.
Sometimes, our storage or other providers may operate their own privacy policies. Where applicable, we have reviewed these to ensure that they comply with or exceed New Zealand law. However, we accept no liability for any breach or failure by these providers.
We may change our partner providers to ensure greater security or functionality. Examples of such providers include Google, Facebook, Microsoft and Salesforce.
Our donation pages are designed to be secure and prevent unauthorised access. Whenever you provide payment information to us, all storage and transfer of your financial details by WWF and our payment providers is Payment Card Industry Data Security Standards (PCI DSS) compliant.
Privacy Breaches
If we become aware of a privacy breach involving personal information that has caused, or is likely to cause, serious harm, we will comply with our obligations under the Privacy Act 2020. This may include notifying affected individuals and the Office of the Privacy Commissioner.
When we dispose of your personal information
We dispose of your personal information when it is no longer necessary to hold that information in order to achieve the above purposes.
The situations where we need to retain your data to keep achieving those purposes can be complicated or counter-intuitive at times. For example, if you unsubscribe from an email list, we would not simply delete your personal information from that list, but rather move it to an unsubscribed list to prevent any risk that you could be accidentally added back to the list.
Your rights
You have the right to ask for:
- a copy of any personal information we hold about you; and/or
- any personal information we hold about you to be corrected if you think it is wrong
You also have the right to ask questions about how your information is handled.
Contacting us
If you’d like to ask for a copy of your information, or to have it corrected, or have any other comments or questions about this policy, please:
email us at [email protected]; call us at 0800 4357 993; or write to us at:
WWF-New Zealand, PO Box 11514, Manners Street, Wellington 6142, New Zealand